JazzHeaven Support Center
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Can I DOWNLOAD Your Videos?
What are your Video Formats & Prices?
Do Your Videos play on MOBILE Devices? (iPad/iPhone/Android, etc.)
When will new videos/DVD be released?
Do you offer SUBTITLES on your Videos?
See all 7 articles
How do I CANCEL my JazzHeaven Edge TRIAL or MEMBERSHIP?
How do I access/register for a LIVE Webinar?
Billing & Payment Questions
I don't have a Credit Card! How can I pay you?
I am getting an error message when I try to buy!
Shopping cart asks me for a BILLING STATE
How much is Shipping?
What if there is NO ZIP CODE where I live?
See all 8 articles
Online Video Help
Online Video Problems? Please Read This!
Why do I have more than ONE login?
Where is my Login Info / Online Version Access?
How do I change or recover my login/password?
Where do I find my *FREE* Online Videos?
See all 10 articles
App Login: I purchased the APP version, bought I don't see my purchase in the App
12-Month Access to APP
Can I get the ONLINE version for FREE or at a Discount, if I bought the APP version already?
Can I get the APP version for FREE or at a Discount, if I bought the video on your website already?
How can I get/download ALL PDFs/MP3s from the APP Version?
See all 8 articles
DVD Problems? Please Read This!
Why can I NOT re-sell the DVD?
Why does my Tracking # not seem to work?
Where are my PDF/MP3 EXTRAS?
How long will DVD shipping take?
See all 6 articles
Mobile Video Help
Mobile Video Problems? Please Read This!
Video won't play on my ANDROID device
I don't see/get your EMAIL(s) - (GMAIL stuff)
Why can I not access your website?
How can I change/update MY EMAIL ADDRESS in your records?
I can't read the CAPTCHA, so I can't send you an Email...
I want to buy a DVD for our SCHOOL/Educational Program!
I would like a FREE *REVIEW* COPY!
Edge LIVE Webinars
Where is my WEBINAR REGISTRATION link? Where is my LIVE Webinar Access?
Help Desk Software