We very carefully tested our setups for MONTHS before going live.

And we are basically using one of the most powerful video hosting solutions out there: VIMEO, with servers in many places over the world - that automatically look for the CLOSEST location to YOU, and streaming the video from there.

But, streaming videos online depends on a LOT of factors, incl. quite a few that are completely outside of our control:
your internet connection, how many other browser tabs/other applications/downloads you have running, etc.

IMPORTANT: Please carefully go through the CHECKLIST below BEFORE contacting us.
There really is a serious 99% chance that following ALL the steps below WILL resolve your issue. Really. ;)

Below are any & all issues - and the SOLUTIONS - we encountered in running JazzHeaven.com since January 2012.

(=> And, frankly, after contacting us, we would basically ask you to follow the EXACT same steps we just lined out for you right here on this page.)

First, recommendations from VIMEO itself:

  • Check your bandwidth
    We require network speeds of 1Mbps or higher in order to stream our lowest playback quality (360p). You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks.

  • Disable any browser extensions, plugins, or add ons
    Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing.

  • Restart your router and modem
    Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.

  • Update your browser
    Browser software is constantly being improved upon. Make sure you are using the latest version of your browser for peak performance. The latest version of each browser can be found here.

  • Close excess browser tabs or applications
    Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

  • Clear your browser’s cache
    Although this may sound simple, refreshing your cache can help with many different issues, including playback. Learn more here.

  • Disable/Enable Hardware acceleration
    Hardware acceleration makes resource-hungry operations run more efficiently, but sometimes doesn’t work well with older graphics cards. Try disabling or enabling this option within your browser settings. 


Now a list if our own recommendations:


1. If you make your computer (or internet connection) work hard on OTHER THINGS while watching the video, chances are it will not play well.

No other up-/downloads while watching
+ no other big programs running (like iTunes, etc.)
+ decent internet connection
= happy experience watching the video! ^_^

Yes, if your roommate/wife/cat is watching a Netflix movie at the same time, or downloading some huge file at the same time,
or you are sitting at Starbucks with 20 other guys watching YouTube videos:
yup, our video will probably NOT play very well.

Makes sense, right? ;)

2. We highly recommend the FIREFOX web browser. It’s free. Get it here. That said, it’s good to have a Plan B! And that would be Google’s Chrome Browser. (Sometimes the same issue does NOT exist on another browser. Please try that, too.)

3. Make sure you clear your web browser's CACHE. And, if that doesn't help: uninstalling & re-installing your web browser has solved video issues before, too! (-> Restart your computer after you uninstall the browser.)
[Happened to me once in 5 years: I thought something is wrong with our video player...
=> When I uninstalled & re-installed FIREFOX, the video issue was GONE! ***]

Same could apply when on a MOBILE device re clearing the BROWSER'S CACHE!
Just google ""how to clear browser cache on ipad" or "how to clear browser cache on iPhone" or similar.

4. Still Video issues after all of the above? (Incl. turning OFF iTunes & other programs/downloads and other browser tabs, and clearing your browser’s cache, and uninstalling/reinstalling it, if necessary)
Please do this IMPORTANT TEST: => Try playing any YOUTUBE video!

If that YOUTUBE does NOT play correctly either, the issue is your current INTERNET CONNECTION or something else unrelated to our video!

Finally, if you followed all the above items and still have issues with playing the online video: please EMAIL US (see link @ top right!) Please be specific: Mac or PC? On what internet connection (wifi?)? Followed all the above instructions? (Yes, every single one!) Which video?

We are happy to assist you, but BEFORE you contact us, please FIRST follow all the above instructions.
Chances are, it will already solve your issue. Really. ;)

And, frankly, we would basically ask you to follow the EXACT same steps we just lined out for you right here on this page.