JazzHeaven Support Center

Pre-Sales Questions 7

• Can I DOWNLOAD Your Videos?
• What are your Video Formats & Prices?
• Do Your Videos play on MOBILE Devices? (iPad/iPhone/Android, etc.)
• When will new videos/DVD be released?
• Do you offer SUBTITLES on your Videos?

View all 7

JazzHeaven EDGE 3

• How do I CANCEL my JazzHeaven Edge TRIAL or MEMBERSHIP?
• How do I access/register for a LIVE Masterclass?
• How to access all your EDGE Videos

Billing & Payment Questions 8

• I don't have a Credit Card! How can I pay you?
• I am getting an error message when I try to buy!
• Shopping cart asks me for a BILLING STATE
• How much is Shipping?
• What if there is NO ZIP CODE where I live?

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Online Video Help 11

• Online Video Problems? Please Read This!
• Why do I have more than ONE login?
• Where is my Login Info / Online Version Access?
• How do I change or recover my login/password?
• Where do I find my *FREE* Online Videos?

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APP Help 8

• App Login: I purchased the APP version, bought I don't see my purchase in the App
• 12-Month Access to APP
• Can I get the ONLINE version for FREE or at a Discount, if I bought the APP version already?
• Can I get the APP version for FREE or at a Discount, if I bought the video on your website already?
• How can I get/download ALL PDFs/MP3s from the APP Version?

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DVD Help 6

• DVD Problems? Please Read This!
• Why can I NOT re-sell the DVD?
• Why does my Tracking # not seem to work?
• Where are my PDF/MP3 EXTRAS?
• How long will DVD shipping take?

View all 6

Mobile Video Help 2

• Mobile Video Problems? Please Read This!
• Video won't play on my ANDROID device

General 4

• Contact Us
• I don't see/get your EMAIL(s) - (GMAIL stuff)
• Why can I not access your website?
• How can I change/update MY EMAIL ADDRESS in your records?

Other 3

• I can't read the CAPTCHA, so I can't send you an Email...
• I want to buy a DVD for our SCHOOL/Educational Program!
• I would like a FREE *REVIEW* COPY!

LIVE Masterclasses 3

• Where is my Live Masterclass REGISTRATION link? Where is my Live Masterclass Access?
• Why can I not access the LIVE Masterclass?
• I can't hear the AUDIO of the live masterclass!