APP Help

App Login: I purchased the APP version, bought I don't see my purchase in the App
First of all: if you bought directly on JAZZHEAVEN.COM - that login will NOT work with the APP.  Purchases on JazzHeaven.com and APP purchases are two ...
Fri, Sep 8, 2017 at 1:52 PM
12-Month Access to APP
12-MONTH ACCESS version for the APP: In order to manage the access permissions for that, the APP will ask you to create an ADDITIONAL username/password fo...
Fri, Oct 21, 2016 at 8:31 AM
Can I get the ONLINE version for FREE or at a Discount, if I bought the APP version already?
Since the APP stuff is all processed through APPLE'S (and Android's/Google's) technologies and payment systems: that's a compl...
Mon, Jul 31, 2017 at 11:53 AM
Can I get the APP version for FREE or at a Discount, if I bought the video on your website already?
Since the APP stuff is all processed through APPLE'S (and Android's/Google's) technologies and payment systems: it's unfortu...
Fri, Aug 18, 2017 at 4:06 AM
How can I get/download ALL PDFs/MP3s from the APP Version?
At the very bottom of the section with PDFs (and MP3s, if any): there is a button/link called "EMAIL ALL LINKS" - when you click on that, you ...
Fri, Oct 21, 2016 at 8:32 AM
I tried to log in & restore my purchases in your APP, but it failed to recognize my name & password
I tried to log on & restore my purchases on your APP, but it failed to recognize my name & password. What gives? ANSWER: First of all: this could...
Fri, Sep 8, 2017 at 1:51 PM
How do I access my APP purchase on a 2nd device?
EXAMPLE: if you bought XYZ on your IPHONE and now also want to watch it on your IPAD (must use the same APPLE ID!): that's no problem and should th...
Fri, Sep 8, 2017 at 1:51 PM
How do I get a REFUND for my APP purchase?
For refunds of APP purchases: For APP STORE Refunds: * APPLE APP STORE: you must contact APPLE directly. See HOW-TO LINK. We can unfortunately NOT i...
Fri, Sep 8, 2017 at 1:51 PM