Billing & Payment Questions

I don't have a Credit Card! How can I pay you?
If you do not have a credit card, you can still use PAYPAL or AMAZON PAYMENTS as a payment option. These are choices in our shopping cart. And it should c...
Thu, Oct 20, 2016 at 11:10 AM
I am getting an error message when I try to buy!
In case you are getting the following ERROR MESSAGE when trying to buy a product of ours: https://secure.jazzheaven.com/checkout/optionsLoad.do 'You...
Thu, Oct 20, 2016 at 11:12 AM
Shopping cart asks me for a BILLING STATE
If you try to buy a video from us, but our website's shopping cart asks you to fill in a STATE - but you live in a country where there are NO state...
Thu, Oct 20, 2016 at 11:14 AM
How much is Shipping?
How much is shipping for our DVDs? BEFORE you buy, our shopping cart already shows you how much shipping would cost. Also, it will most likely detect i...
Thu, Oct 20, 2016 at 11:17 AM
What if there is NO ZIP CODE where I live?
If there is NO ZIP code used where you live (Hong Kong, for example), you can simply enter 11111 in the field asking for the ZIP code in our online shop...
Thu, Oct 20, 2016 at 11:18 AM
I would like to request a REFUND/RETURN
To request a refund/initiate a return: please see here: http://jazzheaven.com/refund-policy/ For DVD returns: please note: the address to return the DVD...
Fri, Sep 8, 2017 at 1:49 PM
I paid with AMAZON PAYMENTS. Where is my product & login info?
Sometimes what happens when using AMAZON PAYMENTS: AMAZON takes a little while to process & actually CLEAR the transaction... even though for the CU...
Mon, Jan 9, 2017 at 9:41 AM