Billing & Payment Questions

I don't have a Credit Card! How can I pay you?
If you do not have a credit card, you can still use PAYPAL or APPLE PAY or GOOGLE PAY as a payment option. (NOTE: Apple Pay and Google Pay are NOT offered ...
Mon, Jan 14, 2019 at 9:33 AM
I am getting an error message when I try to buy!
In case you are getting an ERROR MESSAGE when trying to buy a product of ours: Please reload the page or CLEAR YOUR WEB BROWSER'S CACHE/COOKIES and it...
Mon, Jan 14, 2019 at 9:35 AM
Shopping cart asks me for a BILLING STATE
If you try to buy a video from us, but our website's shopping cart asks you to fill in a STATE - but you live in a country where there are NO state...
Thu, Oct 20, 2016 at 11:14 AM
How much is Shipping?
How much is shipping for our DVDs? BEFORE you buy, our shopping cart already shows you how much shipping would cost. And this much already: 1 DVD, worldw...
Mon, Dec 24, 2018 at 9:09 PM
What if there is NO ZIP CODE where I live?
If there is NO ZIP code used where you live (Hong Kong, for example), you can simply enter 11111 in the field asking for the ZIP code in our online shop...
Thu, Oct 20, 2016 at 11:18 AM
I would like to request a REFUND/RETURN
To request a refund/initiate a return: please see here: http://jazzheaven.com/refund-policy/ For DVD returns: please note: the address to return the DVD...
Fri, Sep 8, 2017 at 1:49 PM
I paid with AMAZON PAYMENTS. Where is my product & login info?
Sometimes what happens when using AMAZON PAYMENTS: AMAZON takes a little while to process & actually CLEAR the transaction... even though for the CU...
Mon, Jan 9, 2017 at 9:41 AM
How can I update my personal & BILLING Information?
For all things related to your PURCHASES, PAYMENT METHODS, INVOICES, etc.: Here is a link to our CUSTOMER HUB. There you could do the following quic...
Sun, Dec 30, 2018 at 10:30 PM